Frequently Asked Questions

Get answers to common questions about wash.

Typically 20–40 minutes depending on hair length, thickness, and scalp condition. We include a gentle shampoo, conditioning treatment, and detangling to prepare hair for box braids or cornrows. Communicate any sensitivities so we can adjust products and timing.

Yes. We use gentle, sulfate-free formulas suitable for most color-treated hair. If you have a fresh color or specific product needs, tell your stylist. We'll choose products to protect color while cleansing and conditioning before braiding.

No need — our wash service includes a full cleanse and prep. If your hair has heavy styling products or excessive buildup, a light rinse is fine, but arriving untouched ensures we can assess scalp condition and choose the best treatments.

Yes — our gentle shampoos and targeted conditioners can soothe mild dandruff and irritation. We use calming ingredients and can recommend a treatment plan or product adjustments. For severe conditions, we advise consulting a dermatologist alongside salon care.

The wash uses gentle techniques that may temporarily loosen curls, but conditioning restores elasticity and definition. Stylists detangle carefully to minimize disruption. For protective styles like box braids and cornrows, we prioritize smooth, manageable hair over preserving temporary curl shape.

Keep scalp clean and moisturized with light oils or sprays, avoid heavy products that cause buildup, and gently cleanse every one to two weeks using diluted shampoo. Sleep with a satin bonnet and schedule touch-ups or washes as recommended to preserve scalp health and braid longevity.