Frequently Asked Questions

Get answers to common questions about Wash.

A standard Wash appointment usually takes 20–45 minutes depending on hair length, thickness and any added deep conditioning or scalp treatments. We allocate extra time for detangling or preparing hair for protective styling to ensure a thorough, relaxing cleanse.

Yes. We use clarifying shampoos and targeted treatments chosen for your hair type to dissolve oils and styling buildup safely, then follow with moisturizing conditioners to restore softness without stripping essential natural oils.

Absolutely. We assess scalp sensitivity and select gentle, sulfate-free formulas and calming treatments. Optional scalp massages and hydrating masks help alleviate dryness and irritation while preserving scalp health and preparing hair for protective styling.

Yes. Our stylists match premium shampoos, conditioners and treatments to your hair's porosity, texture and styling goals, ensuring effective cleansing, balanced moisture and optimal readiness for braiding or extensions.

No need; arrive with dry or lightly detangled hair. Our service includes a full cleanse and conditioning. If you've applied heavy oils or products, mention them so we can choose the best clarifying treatment.

Typically braiding can begin immediately after your Wash and conditioning, once hair is detangled and primed. We recommend starting while hair is freshly cleansed to maximize longevity and reduce scalp irritation from trapped buildup.